SECURING & OPTIMIZING DIGITAL ENVIRONMENTS.
PROFILE SUMMARY
A dedicated IT professional with hands-on experience in service and security management. My focus is on leveraging technical skills to solve complex problems, enhance system stability, and contribute to a forward-thinking team. I am actively seeking an internship to apply my knowledge in a dynamic professional setting.
WORK EXPERIENCE
SERVICE MANAGEMENT & HELP DESK // MICHIGAN TECH IT
2023 - PRESENT
Managed and resolved an average of 20+ help desk tickets daily, specializing in remote software installation, hardware diagnostics, and cross-divisional collaboration to ensure system stability and effective software deployment.
MAINTENANCE TECHNICIAN // JIFFY LUBE
2023
Executed routine vehicle maintenance, including fluid changes and tire rotations, in a fast-paced team environment.
PROJECTS
Image Intensifier Simulation Program
Developed a Bare-Bones Image intensifier Simulator that takes user inputs (SN/R and Resolution) and renders an image
ADVANCED EBAY API INTEGRATION
Developed a simple EBay search “bot” to take in search queries and output results without the actual site needed, improving user experience.
EDUCATION
MICHIGAN TECHNOLOGICAL UNIVERSITY
EXPECTED GRADUATION 2027
Major GPA 3.59
Pursuing a Bachelor of Science in Information Technology with a minor in Cybersecurity. Focused coursework includes network architecture, ethical hacking, and systems administration.
SKILLS
TECHNICAL
Service Management · Ticket Resolution · Cybersecurity Principles · Software Deployment · Network Diagnostics · Active Directory · Microsoft Office Suite
PROFESSIONAL
Effective Communication · Problem Solving · Team Collaboration · Leadership · Time Management